Where do you ship from?   Republic of Ireland.

• Do you offer free delivery? Free shipping with orders over 100.00€ to Uk and Ireland
• What shipping company do you use? DHL, DPD and EMS ( = Your national post)
• Where do you ship to? Almost all countries - If your country is not listed - ask us and we can dispatch via DHL

VAT

• Do we need to pay Vat or Duty if delivered to UK: Yes  ! See below
• Do we need to pay extra Vat or Duty if delivered within EU: No ! No vat or duty is already included .
• Do we need to pay Vat or Duty if delivered to Northern Ireland : No  ! See below
• Do we need to pay vat if we have a business in the EU? No - Vat will be deducted when you insert your vat no into company drop down list.
• Do we need to pay vat if we are outside the EU? No - Vat is deducted automatically at checkout .

Can I get vat back ?

23% vat is deducted automatically from your basket :

1. If order is sent outside the EU or Switzerland,  UK or Norway
2. If you have a vat registered company within EU -Not inc Ireland
(a) Insert company name into the shipping section 
(b) A drop box will ask for your vat number.
(c) Vat will be  deducted automatically.

How do I contact Blue Star Coffee?
Please contact our customer service support here.
All emails will be addressed during our normal business hours of Monday – Friday, 9 A.M. – 5 P.M GMT Greenwich Mean Time. Emails received after business hours and on weekends will be addressed promptly when business hours resume.

How can I create an account?
You don't need an account to order
Simply add products to the basket and fill out address details.
 

Shipping & Handling:
If you place your order Monday - Friday by 2:00pm GMT (excluding holidays), it will ship the next day.
Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays).
DHL ships 11:00am each morning (excluding holidays and Saturday and Sunday)

Delivery cost & shipping times:
Shipping rates and deliveries varies according to country and type selected.
To work out shipping cost: (Transit times  are approximate and not a guarantee) 
- Just place products into basket and go to check out.
- Select  your country and the lowest delivery estimate will be selected. 
- There are 4 possible options available at the checkot

Where do you ship? 
We ship to almost all countries but some are excluded - see country drop down list at checkout. Some countries are still not accepting EMS mail due to Covid 19 - you can see which one  at the checkout stage.DHL will be offered instead.
- Just place products into basket and go to check out.
- Select  your country 

How do discount codes work? 

• Discount codes must be manually entered in the “Discount” box at checkout.
• Discount codes are available for one use per customer.
• If you forget to apply the code before checking out; a refund cannot be issued, but you will be able to use any discount you received on your next order!
• If for some reason a discount code is not working, please contact us on out Live chat below before checking out.

Will I receive an order confirmation?
After placing your order, you will receive a confirmation email, within 10 min

How do I track my order?
If you selected tracking , you will receive an dispatched email confirming dispatch and tracking number. If you are having problems tracking your order, please contact us here

What if an item arrives damaged? 
If you receive a damaged item or wrong item, please contact us here immediately and we will replace the item right away.

How do I cancel my order? 
Once an order is placed it cannot be cancelled.
You  can contact us here and we will assist you as soon as possible.

How do I return my order ?
Click here for returns page

What is your return policy?
We want you to be happy so you will return to us in the future .
If any product, for any reason, does not meet your expectations, you may return it for a complete refund within 30 days of placing your order.
All items must be unused, in original packaging and in a saleable condition - Items returned in any other condition will not be accepted nor will a refund be issued.
In order to return your purchase, please submit your request here and include your order # and the reason for your return.
Products returned  will be at your expense. Once received, we will issue you a refund in the form of your original payment, less the original shipping fee.