Do you offer free delivery?
Yes we offer free delivery in UK and Ireland with basket over 150.00€
We select the best shipping rate and offer free shipping.
How can I create an account?
You don't need an account to order
Simply add products to the basket and fill out address details.
Can I get vat back ?
21%* vat is deducted automatically from your basket;
-If you are outside EU or you are sending to Switzerland. Vat is deducted at the delivery stage (Select your county and vat is deducted automatically)
- If you have a vat registered company within EU (If you have a vat registered company within EU - insert company name and a drop box will ask for your vat number and vat is deducted automatically.)
* From 01/09/2020 new rate is 21% and will go back to 23% on 01/03/2021
How do I contact Blue Star Coffee?
Please contact our customer service support here.
All emails will be addressed during our normal business hours of Monday – Friday, 9 A.M. – 5 P.M GMT Greenwich Mean Time. Emails received after business hours and on weekends will be addressed promptly when business hours resume.
Shipping & Handling:
If you place your order Monday - Friday by 2:00pm GMT (excluding holidays), it will ship the next day.
Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays).
DHL ships 11:00am each morning (excluding holidays and Saturday and Sunday)
Delivery cost & shipping times:
Shipping rates and deliveries varies according to country and type selected.
To work out shipping cost: (Transit times are approximate and not a guarantee)
- Just place products into basket and go to check out.
- Select your country and the lowest delivery estimate will be selected.
- There are 4 possible options available at the checkot
Where do you ship?
We ship to almost all countries but some are excluded - see country drop down list at checkout. Some countries are still not accepting EMS mail due to Covid 19 - you can see which one at the checkout stage.DHL will be offered instead.
- Just place products into basket and go to check out.
- Select your country
How do discount codes work?
All discount codes must be manually entered in the “Discount” box at checkout. All discount codes are available for one use per customer. If you forget to apply the code before checking out; a refund will not be issued, but you will be able to use any discount you received on your next order! If for some reason a discount code is not working, please contact us here before checking out.
Will I receive an order confirmation?
After placing your order, you will receive a confirmation email, within 10 min
How do I track my order?
If you selected tracking , you will receive an dispatched email confirming dispatch and tracking number. If you are having problems tracking your order, please contact us here
What if an item arrives damaged?
If you receive a damaged item or wrong item, please contact us here immediately and we will replace the item right away.
How do I cancel my order?
Once an order is placed it cannot be cancelled.
You can contact us here and we will assist you as soon as possible.
How do I return my order ?
Click here for returns page
What is your return policy?
We want you to be happy so you will return to us in the future .
If any product, for any reason, does not meet your expectations, you may return it for a complete refund within 30 days of placing your order.
All items must be unused, in original packaging and in a saleable condition - Items returned in any other condition will not be accepted nor will a refund be issued.
In order to return your purchase, please submit your request here and include your order # and the reason for your return.
Products returned will be at your expense. Once received, we will issue you a refund in the form of your original payment, less the original shipping fee.