TERMS AND CONDITIONS
Delivery information click here
Frequently asked questions click here  

Non delivery 

Click and collect  

You can order and pay on line - we will email when your order is ready to collect.
 

Tax Free

21% vat is deducted automatically from your basket :

Returns Policy  30 DAY Money back Guarantee  

Secure Online Payments

Payment on line with Blue Star Coffee is safe and secure, using SagePay and Realex Global payments
Sage Pay is largest independent payment service provider in the UK and we accept all major credit & debit cards.
 
On completion of your order you will be given a confirmation order number.
Please make a note of this order number should you need to contact us regarding your order.

Spare-parts  

We accept no responsibility for any damage to the equipment or personal injury as a result of fitting spare parts. If you feel unqualified to effect the repair please contact a repair centre.  

Warranty for Domestic models

*This means should your machine have a manufacturing defect within 24 months, it will be repaired and returned to you.You are advised to keep the original packaging in the unlikely event that it may have to be returned. Contact our customer service in advance to arrange the return to our service department.

The cost of returning the defective product under the warranty is at your expense. Return postage, labor and parts are at our expense.

 What is not covered

* Poor water quality - debris such as mineral or metal particles in the water can block solenoid valves and other parts.
* Lime scale - you are responsible for water filters and water softeners.
* Poor, fluctuating or unsuitable water pressure
* Problems with the site electrical power fitted to the machine, fitted cable or isolator where applicable.
* Incorrect use of the machine and misuse
* Failure to operate the machine correctly
* Failure to correctly and frequently clean the machine
* Breakages of any glass such as gauge glasses
* Programming or adjustment of any machine programming (including operating settings, drink strengths, recipes and drink sizes)
* Failure of the machine or any part-component due to incorrect installation.

*Damage caused to grinder motors or blades/burrs due to foreign body in the beans such as stones or metal screws.

Privacy

Your details will not be passed on to 3rd parties
You may be emailed from time to time with special offers.

Click here to see full privacy policy