| The BSC Advent Calendar | 12 Days, 12 Discounts | 
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30 DAY Money Back Guarantee
Products can be returned for a refund within 30 days of placing your order.
- Products returned will be at your expense: Once received, we will issue you a refund in the form of your original payment, less the original shipping fee. A refund email will be issued, and it may take several days before the credit company will credit your card.
- Returned item must be: Unused and in original packaging.
Returns Procedure:
- For unwanted items: Print out the returns form below and include this form with the goods being returned.
- For Damaged Items: Contact: customerservice@bluestarcoffee.eu
⚠️ If returning goods outside the EU - ensure goods are marked Gift or No Value. (Otherwise, you will be liable for any customs or taxes imposed by the EU.) - see CN22 form below.
- Irish customs will calculate: Customs value = Post cost + Declared value
- Value is subject to VAT at 23% + 4.95 euro admin charge.
- When we receive the parcel, it will be examined, and a refund will be issued, for any unused and undamaged items that are suitable for resale.
- Ensure goods are in original packaging and packed well to avoid damage.
- Returned items should include tracking in case they are lost or delayed.
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Click the image for the UK customs form (If returning goods outside EU) |
