COVID-19 : There may be some delays with EMS . | DHL + DPD running as normal - More info..
 WORLDWIDE DELIVERY | DHL - DPD - EMS |  ☏ 091- 776681 INT 00353 9177 6681

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 1.Delivery  

  • During COVID 19 pandemic - we recommend that orders be send by DPD or DHL only.

EMS mail will take longer than pre-covid 19 era due to flight restrictions + covid backlogs and covid protocols. 
 

  • If EMS or standard post is selected tracking detail may not show beyond Ireland - this is due to delays and further scans will take longer.

Orders with a PO box address will not be processed - It must be an actual address so signature can be obtained.

 1.1  COVID 19   updates                

 

         We are open and will dispatch most orders next day.        

Customer services:  

  • Emails response time: We are inundated with emails - Allow up to 3-10 days for each reply.
  • If out of stock: We may refund the item* or send you an out of stock email and wait reply, this process is now very slow and will add a few days onto order processing. *Some items are no longer available to  factory closures.
  • If your order was dispatched and your country suspended EMS or postal services, it may be held waiting for permission to land in your country. In this case it will eventually make it way to you, but will be very late -  this is out of our hands. We cannot retrieve it nor refund it as it will arrive.
  • Where is my parcel ? It seems stuck in Ireland or Europe - click here

1.2        DHL + DPD                         

1.3   EMS countries still active but slower   

Austria No restrictions
Belgium Internal delays
Bulgaria Internal delays
Canada No restrictions
Croatia To be announced
Denmark No restrictions
Finland Suspended  due to reduced flights + Covid backlog
France Internal delays on all mail. The French Post Office have limited the size of items to the following dimensions; 32cm x 24cm x 24cm. Social Distancing is in effect and thus they cannot guarantee the delivery of larger items until these measures have been lifted.
Germany No restrictions
Greece No restrictions
Hungary No restrictions
Iceland No restrictions
Israel Suspended  due to reduced flights + Covid backlog + Security delay (6 weeks +)
Italy Max item weight 25kgs, max length 120cm, max of all three dimensions 150cm
Latvia No restrictions
Lithuania Internal delays
Luxembourg Internal delays
Netherlands No restrictions
Norway No restrictions
Poland No restrictions
Portugal Delays to Madeira and Azores
Romania No restrictions
Saudi Arabia To be announced
Serbia To be announced
Slovakia No restrictions
Spain Internal delays
Switzerland Internal delays
Sweden Suspended  due to reduced flights + Covid backlog + custom delay (6 weeks +)
Thailand To be announced
Turkey To be announced
UAE To be announced
United Kingdom Minor delays | EMS and IBMS are not effected  by COVID protocol's 
USA No parcels service.Letters and packets up to 2kg only

 2.Delivery TimesAre an estimate only and don't inc. weekends . 

       
 
map of the world
Delivery options Ireland UK Europe Rest of The World
*lBMS See note  below - 1 Week 1-4 Weeks 3-8 Weeks
Express | Priority Parcel | Registered - 2-3 Days 2-7 Days 1-2 Weeks
DPD Logo Next Day 2 Days 3-6 Days -
Logo Alt Text - DHL Express Next Day 2 Days 4-6 Days 2-3 Days
lBMS International bulk mail Service 
- Cheapest delivery method under 1kg
- No signature |Cannot be tracked |Dispatches every 3-4 days.
- The delivery price is low .
- They will not leave a non delivery note, if parcel will not fit into letter box.
- There is no tracking in the event of late delivery or failed delivery. 
- Can be up to 2 weeks late during peak delivery times such as November December periods.
 
  

 3. B2B

 
If you have a business registered with the EU, then vat is deducted automatically from your cart.
1 Enter your company name at the delivery stage
2 Click I have a VAT Number
The number will be automatically verified and vat will be removed

 


 4.Delays 

Logo PostNLPostal delays in your country provided by postnl.com -Click for Will my delivery post be delayed?.


- Delivery times are after goods are dispatched and delivery date cannot be guaranteed.
- Dispatch is next day (except 1st class) (Mon - Friday) if placed before 12:00 midday - Please allow 1-3 days for delivery.
- No delivery on Saturday or Sundays.
- Priority|Courier will require a signature.
 5.Returns

Click here

 6.Tax Free

Tax free shopping outside the European Union

23% vat is deducted from your basket at the checkout stage.
There is no sales tax for non EU customers,however customs may charge you, VAT or Duty. This may delay your order.
Purchases to America under $800 and to Australia (under A$1000) have no import tax
 

 7.Payments

Secure Online Payments

Payment on line with Blue Star Coffee is safe and secure, using Gobal payments and Paypal .
Sage Pay is largest independent payment service provider in the UK and we accept all major credit & debit cards.

On completion of your order you will be given a confirmation order number.
Please make a note of this order number should you need to contact us regarding your order.

 8. Collections 
Secure Online Payments
Order and pay on line - collect goods the same day - they will be ready usually 1-2 hours after order 
 9. Currency
As a international retailer, we have also provided guide prices in different currency's, for our overseas customers.
To use this facility, simply click on the appropriate currency at the bottom of the page as you browse the site. Exchange rates should be used as a guide price only, as all orders are processed in EURO when you get to the checkout.
At the checkout you can either opt to pay on-line by credit or debit card or Paypal or alternatively you can pay in store with our 'Click & Collect' service.