COVID-19 : We are open and in full compliance with the latest government measures. - More info..
 WORLDWIDE DELIVERY | FREE EU  DELIVERY (OVER €150+vat) (*selected countries)☏ 091- 776681 INT 00353 9177 6681

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 1.Delivery  
Free Delivery in *Europe - see countries below
with goods over the value of  €150.00+vat.

Sent with GLS or EMS - does not inc DHL

  • Ireland |UK

  • France |Germany |Belgium|  Denmark | Austria|  Luxembourg| Netherlands



 

All mail sent outside the EU should be Registered, Priority, Express or Courier.  
Its faster and can be traced in event of Late or non delivery or held in up customs.

Goods can not be sent to a PO box - must be an actual address so signature can be obtained.

 


 1.1  COVID 19 Corona virus updates                

 

         We are open and will dispatch most orders next day.        

Further to the latest Irish government announcements, we wish to inform you that as an essential service provider,we will continue, on Monday 30/03/20 and at all times throughout the COVID-19 (Coronavirus) pandemic.

Customer services:  

  • Emails response time: We are inundated with emails - Allow up to 3-10 days for each reply.
  • If out of stock: We may refund the item* or send you an out of stock email and wait reply, this process is now very slow and will add a few days onto order processing. *Some items are no longer available to  factory closures.
  • If your order was dispatched and your country suspended EMS or postal services, it may be held waiting for permission to land in your country. In this case it will eventually make it way to you, but will be very late -  this is out of our hands. We cannot retrieve it nor refund it as it will arrive.
  • Where is my parcel ? It seems stuck in Ireland or Europe - click here

1.2        DHL + GLS service    

1.3       Limited EMS service  

Austria No restrictions
Belgium Internal delays
Bulgaria Internal delays
Canada No restrictions
Denmark No restrictions
Finland No restrictions
France Internal delays on all mail. The French Post Office have limited the size of items to the following dimensions; 32cm x 24cm x 24cm. Social Distancing is in effect and thus they cannot guarantee the delivery of larger items until these measures have been lifted.
Germany No restrictions
Greece No restrictions
Hungary No restrictions
Iceland No restrictions
Israel No restrictions
Italy Max item weight 25kgs, max length 120cm, max of all three dimensions 150cm
Latvia No restrictions
Lithuania Internal delays
Luxembourg Internal delays
Netherlands No restrictions
Norway No restrictions
Poland No restrictions
Portugal Delays to Madeira and Azores
Romania No restrictions
Slovakia No restrictions
Spain Internal delays
Switzerland Internal delays
United Kingdom No restrictions
USA No parcels service.
Letters, large envelopes and packets only

Ireland

IRELAND 2-3 days during emergency due to covid19 protocols

An post/ courior will attempt delivery only once and try to drop in a safe place if nobody home.

They not ask for signature - postman/courior  will sign for the customer instead..

 2.Delivery TimesAre an estimate only and don't inc. weekends . 

       
 
map of the world
Delivery options Ireland UK Europe Rest of The World
*lBMS See note  below - 1 Week 1-4 Weeks 3-8 Weeks
Express | Priority Parcel | Registered Next Day 2-3 Days 2-7 Days 1-2 Weeks
GLS couriers   2-3 Days 3 Days 3-6 Days -
Logo Alt Text - DHL Express Next Day 2 Days 4-6 Days 2-3 Days
Pay on line and collect in store Same day
lBMS International bulk mail Service 
Cheapest delivery method under 1kg
- No signature |Cannot be tracked |Dispatches every 3-4 days.
- The delivery price is low .
- They will not leave a non delivery note, if parcel will not fit into letter box.
- There is no tracking in the event of late delivery or failed delivery. 
- Can be up to 2 weeks late during peak delivery times such as November December periods.

 
  

 3. B2B

 
If you have a business registered with the EU, then vat is deducted automatically from your cart.
1 Enter your company name at the delivery stage
2 Click I have a VAT Number
The number will be automatically verified and vat will be removed

 


 4.Delays 

Logo PostNLPostal delays in your country provided by postnl.com -Click for Will my delivery post be delayed?.


- Delivery times are after goods are dispatched and delivery date cannot be guaranteed.
- Dispatch is next day (except 1st class) (Mon - Friday) if placed before 12:00 midday - Please allow 1-3 days for delivery.
- No delivery on Saturday or Sundays.
- Priority|Courier will require a signature.
 5.Returns

Click here

 6.Tax Free

Tax free shopping outside the European Union

23% vat is deducted from your basket at the checkout stage.
There is
no sales tax for non EU customers,however customs may charge you, VAT or Duty. This may delay your order.
Purchases to America under $800 and to Australia (under A$1000) have no import tax
 

 7.Payments

Secure Online Payments

Payment on line with Blue Star Coffee is safe and secure, using Gobal payments and Paypal .
Sage Pay is largest independent payment service provider in the UK and we accept all major credit & debit cards.

On completion of your order you will be given a confirmation order number.
Please make a note of this order number should you need to contact us regarding your order.

 8. Collections 
Secure Online Payments
Order and pay on line - collect goods the same day - they will be ready usually 1-2 hours after order 

 9. Currency
As a international retailer, we have also provided guide prices in different currency's, for our overseas customers.
To use this facility, simply click on the appropriate currency at the bottom of the page as you browse the site. Exchange rates should be used as a guide price only, as all orders are processed in EURO when you get to the checkout.
At the checkout you can either opt to pay on-line by credit or debit card or Paypal or alternatively you can pay in store with our 'Click & Collect' service.